Automated Order Processing
Every order reaches the right vendor — automatically
Duoplane captures each order from your store, splits it across the right vendors, and sends every purchase order in the format that vendor uses — then syncs tracking back to your store and your customer. No forwarding, no re-keying, no spreadsheets.
A new order is imported, split into vendor purchase orders, sent in each vendor’s format, and tracking flows back automatically.
Works with the platforms and vendor methods you already use
What it does
The capabilities that do the heavy lifting
Automatic capture and intelligent routing
New orders are imported from your store the moment they’re placed. Duoplane reads each line item, decides which vendor should fulfill it, and splits a single customer order into a separate purchase order for every vendor involved.
- Pulls orders automatically from one or many stores
- Routes by SKU assignment, vendor location, stock, or cost
- Splits multi-vendor orders into clean, per-vendor POs
- Fallback rules reroute when a primary vendor is out of stock
Delivered in every vendor’s format
Your vendors don’t all work the same way, and they don’t have to. Duoplane sends each purchase order the way that vendor already operates — so you can onboard suppliers without forcing them onto new software.
- Email with CSV or PDF for vendors who live in their inbox
- EDI and SFTP flat files for established trading partners
- Direct API for vendors with their own systems
- A free vendor portal for everyone else
Tracking that syncs itself back
When a vendor ships, you shouldn’t have to chase the tracking number. As vendors confirm fulfillment, Duoplane writes shipping and tracking data back to your store and keeps your customer informed.
- Shipment confirmations captured from every vendor method
- Tracking numbers pushed back to your store automatically
- Customers notified without manual copy-paste
- Partial and multi-shipment orders handled cleanly
Every order’s status, end to end
See exactly where each order and each PO stands — across every vendor and every store — in one view. Exceptions surface before your customer ever has to ask.
- Live status: sent, acknowledged, shipped, delivered
- Late-shipment and overdue-PO alerts
- One view across multiple stores and vendors
- Acknowledgements and exceptions tracked per PO
And more
Built for the way real operations run
Returns management
Handle vendor returns and RMAs without dropping back into manual email threads.
Custom send schedules
Batch and release purchase orders to each vendor on the cadence they prefer.
Multi-stage fulfillment
Route orders through intermediate steps or warehouses before they reach the customer.
Branded packing slips
Vendors ship with your branding on the packing slip, not theirs.
SKU & shipping translations
Map vendor SKUs and shipping services to yours so POs and tracking always line up.
Shipping labels
Generate carrier shipping labels for vendors that fulfill on your accounts.
Why it matters
What you get out of it
Eliminate manual forwarding
The copy-paste-into-email routine disappears. Orders move from your store to the right vendor on their own, so your team stops re-keying line items and addresses.
Process orders faster
Work that used to take 20–30 minutes per batch collapses to a couple of minutes — orders are gathered, split, and sent the moment they qualify.
Work with more vendors
Because Duoplane meets each supplier in their own format, you can add vendors without negotiating which software they’ll use.
Cut costly errors
Automated data transfer removes the wrong-item, wrong-address, and missed-order mistakes that creep in when people move orders by hand.
Scale without adding headcount
Doubling order volume or supplier count doesn’t mean doubling your ops team — the same workflow handles far more throughput.
Keep customers informed
Tracking flows back automatically, so customers get accurate shipping updates without anyone touching a spreadsheet.
2×
order volume
Union Jack Tools story →
500+
vendors onboarded
Knocking story →
35%
revenue growth YoY
Union Jack Tools story →
We manage all of our orders through Duoplane, and it has allowed us to completely automate our order processing. It also enables us to seamlessly split POs to multiple vendors — something we could not do on our ecommerce platform.
This app is crucial to our site and to communicating with our warehouse. They helped us integrate it and even worked with our warehouse to do so — all over email, within a couple of days.
One of the biggest challenges with Shopify once you’re no longer a small business is its limits on integration and automation. Duoplane was the answer for connecting our store to our warehouses. Over 100 orders later, no problem detected.
Common questions
What if a vendor doesn’t have EDI or an API?
Most vendors don’t — and that’s fine. Duoplane sends orders the way each vendor already works: an email with a CSV or PDF, an EDI document, an SFTP flat file, a direct API call, or the free vendor portal they can log into. You don’t have to force every supplier onto the same system.
How are multi-vendor orders split?
When a single customer order contains items from different vendors, Duoplane automatically splits it into a separate purchase order for each vendor, based on your SKU assignments and routing rules. Each vendor only sees the lines they fulfill.
Which ecommerce platforms does this work with?
Duoplane connects to Shopify, BigCommerce, Magento, WooCommerce, and more, and can pull orders from multiple stores at once. New orders are imported automatically as they come in.
What formats can you send purchase orders in?
Email with CSV or PDF attachments, EDI (such as 850 purchase orders), SFTP flat files, direct API integrations, and the vendor portal. Documents like POs, packing slips, and pick tickets can be customized to your specifications.
Does tracking flow back to my store automatically?
Yes. As vendors confirm shipments and provide tracking, Duoplane pushes that fulfillment data back to your store and can notify your customer — so you’re not copying tracking numbers by hand.
What happens if a vendor is out of stock?
You can configure fallback routing so an out-of-stock item is automatically rerouted to an alternate vendor, and use backorder handling and order holds to manage exceptions without losing the order.
See Automated Order Processing in action
Book a demo and we'll walk you through how this works with your store and your vendors.